Use case
When a rep leaves, the pipeline stays.
Every account, thread and booking lives in Gabie, not in a rep’s head. A new hire starts day one with a full book and a queue.
Before Gabie
- Prospect knowledge leaves with the rep, along with their spreadsheet.
- New reps spend their first months learning which boards exist and what they cost.
- Handoffs happen over lunch, and renewals get missed in the gap.
- Managers can’t tell which accounts were left alone after the handoff.
With Gabie
- When a rep leaves, one step moves their accounts, contacts, leads, bookings, tasks and meetings.
- Each Scout thread, reply and proposal stays on the account for the next rep to read.
- New reps start in Today, with drafts to approve and renewals due. No blank CRM.
- Ask Gabie about faces, rates and accounts, and it answers from the live record.
- After the handoff, manager roll-ups show stale deals and late tasks by rep.
How it runs
- 1
Reassign the book
Move the departing rep’s work to a named owner in one step.
- 2
Onboard from Today
The new rep’s first morning is a queue of drafts to approve and renewals coming due.
- 3
Learn the boards by asking
The rep asks Gabie what’s open, what it costs and who bought it last.
- 4
Watch the handoff
For the first few weeks, managers check the new rep’s book.
Questions we hear
How do billboard companies reduce the cost of rep turnover?
Keep the pipeline in a shared system, not in personal spreadsheets. Make new business depend less on one rep’s network. Give new hires a clear daily list. Turnover still hurts. But the territory no longer starts from zero.
Does Scout keep working when we’re short a rep?
Yes. Scout keeps prospecting for its active strategies. New leads go to the owner you choose. Someone still approves each email before it sends.
Can a new rep see the history on an account?
Yes. Emails, replies, activities, proposals and bookings stay on the account. The new owner picks up the thread instead of starting over.
Every empty face is money you already spent.
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